Data rights and deletion requests
Document language: English.
The controller is PROTECK SAS, Colombian tax identification number 901252140-2, domiciled in Envigado, Colombia, at Calle 22A Sur 46-23. For privacy enquiries and rights requests, email proteck.jmc@gmail.com or contact +57 313 333 8389. Jorge Mario Cardona Osorio, Founder - CEO, personally handles the privacy mailbox and is responsible for managing these requests.
Reviewed: 9 October 2026.
How to submit a request
You may request information, access, updating, correction, evidence of authorization, withdrawal or deletion of your data free of charge. Email the privacy mailbox, preferably using the subject “Personal data request”. You do not need a Meta or Odoo account.
Provide your name, a reply channel, the email address or number associated with the record, your requested action and the facts needed to locate it. Do not send passwords, tokens or complete identity-document copies as a precaution.
Identity and review
The request requires identity verification and identification of the records involved. If acting for another person, explain your representation. A public request does not itself trigger automatic record deletion.
Jorge will personally review the request, locate records under PROTECK SAS control and explain the decision and actions taken. Missing information will be requested under the statutory procedure.
Scope of deletion
Specify whether your request concerns the website, email, scheduling or WhatsApp Business number +57 315 047 1519 and its configured Odoo connection through the “Proteck SAS – Odoo” app. You may request review of messages, attachments, contact details and service records actually held under our control. Clearing browser history does not erase copies held by the service receiving messages. The request does not delete your personal WhatsApp or Meta account or copies held by others outside PROTECK SAS control.
The response will distinguish actions taken, information retained under applicable obligations and outstanding provider steps. Instant deletion across all copies or backups is not offered.
Commercial messages
To request that commercial messages stop, email the privacy mailbox identifying the relevant channel and contact.
Deadlines and authority
Enquiries: 10 business days from receipt, with a reasoned extension of up to 5. Claims: 15 business days from the day after receipt, with a reasoned extension of up to 8. Extensions must be notified before the initial deadline. You may approach the SIC after completing the applicable procedure with us. See articles 14 to 16 of Law 1581.
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