Privacy and personal data processing policy

Document language: English.

View Spanish version

Reviewed: 9 October 2026.

Controller and scope

PROTECK SAS, trading as Proteck Tech, is the controller for the processing described here. Colombian tax identification number: 901252140-2. Address: Calle 22A Sur 46-23, Envigado, Colombia. Privacy email: proteck.jmc@gmail.com. Contact telephone: +57 313 333 8389. Jorge Mario Cardona Osorio, Founder - CEO, handles privacy requests.

This policy covers business enquiries and communications, meeting coordination, service relationships and the WhatsApp Business channel configured with Odoo. Data processed on behalf of clients is also subject to the instructions and agreements for the relevant service.

Data and purposes

To answer questions about our services, provide support and coordinate appointments, we request only the contact details needed: name, WhatsApp number and email address when needed for follow-up. We also process the content of messages and files you choose to send, and your company or role if you include them. We use this information to respond to your enquiry, deliver agreed services, record necessary follow-up and handle your rights. Please do not send passwords, credentials or sensitive information unnecessary for an initial enquiry.

We will request prior, express and informed authorization where required, subject to applicable statutory exceptions. Visiting the website, remaining silent or initiating an enquiry does not authorize every purpose or unrelated subsequent commercial communications.

WhatsApp Business and Odoo

The business number is +57 315 047 1519. PROTECK SAS has configured WhatsApp Business Platform with Odoo Enterprise, hosted in the cloud by Odoo, through the “Proteck SAS – Odoo” app. The channel is intended for questions about our services, support and appointment coordination. Jorge Mario Cardona Osorio handles human assistance. The intended scope also includes automated agents to answer questions about our services and refer users to a human operator when needed; this policy does not assert that these agents have been activated. You may request human assistance in the conversation or contact proteck.jmc@gmail.com or +57 313 333 8389.

WhatsApp communications involve WhatsApp/Meta. When messages are received through the connection, their content and the contact information needed to respond may be recorded in Odoo. We do not assert import of earlier chat history or automatic creation of contacts, opportunities or appointments. Information may exist in several systems; deleting an Odoo record does not delete every copy held by WhatsApp/Meta or on the other participant's device.

Website and external services

The website uses browser local storage to remember the theme preference, according to the previous technical review. Scheduling links lead to Google Calendar, which has its own privacy terms. Sending an email request involves the relevant email service. Review external service notices before providing information.

The agent testing page sends the messages you enter, a session identifier and the selected agent to an external service. If you submit feedback, it also sends the rating, comment and session times. Your browser stores conversation history in local storage. To exercise your rights concerning this channel, email proteck.jmc@gmail.com.

Providers and retention

WhatsApp/Meta, Odoo and the services used for email and scheduling participate in processing for their respective functions. Their terms and their own processing may also apply. We do not guarantee that PROTECK SAS holds the only copy or that providers have no access. You may request information about the processing of your data and relevant recipients.

We retain service and enquiry data while a business relationship exists. If there is no business relationship, the maximum retention period is two years. Where an applicable legal or contractual duty requires longer retention, only the information needed to fulfil that duty will be retained. When receiving a deletion request, Jorge will manually review which records can be deleted and which information must be retained, explaining the reason. We do not offer automatic or immediate deletion across all systems and backups.

Rights and procedure

You may learn about, access, update and correct your data; request evidence of authorization and information about its use; and request withdrawal or deletion where applicable. Access and requests are free of charge. Deletion or withdrawal may be limited by a legal or contractual duty to retain information. You may complain to Colombia's Superintendence of Industry and Commerce after completing the applicable procedure with us.

Email proteck.jmc@gmail.com, stating your name, reply channel, related record or channel and requested action. Jorge will handle the request and verify identity using proportionate information. No Meta or Odoo login is required.

Read the complete instructions for deletion and rights requests.

Updates

Changes will be published at this route with the corresponding review date. For questions about this policy or a particular record, contact the responsible person above.